At Aeshvi, we are committed to ensuring your complete satisfaction with our products. Our policies are designed to be fair, transparent, and hassle-free. Please take a moment to familiarize yourself with the details below:
We understand that sometimes a product may not meet your expectations. In such cases, we offer a convenient return process. Here are the key points to keep in mind:
You have a 7-day window from the date of delivery to initiate a return.
Reverse Pick-up Facility:
To be eligible for a return, the product must be in pristine condition: unused, unworn, undamaged, with all labels and tags fully intact. It should also be returned in its original packaging.
Basic Tarnishing affairs will not be liable for any return. Tarnishing is completely a natural phenomenon, but we use rhodium plating to prevent it. All silver jewelry tarnishes over time (when it is in regular use with water and cosmetics). Customers should be advised about the care instructions at the time of buying.
- Begin by reaching out to us at firstname.lastname@example.org within 7 days and mention your Order ID also.
- Following your return request, we will mail back to confirm details and if no mail is received within 24 hours, then contact us as soon as possible at +91-8696916130, we will arrange a pick-up within 5-7 business days.
- Once the product reaches our warehouse, it undergoes a through quality check.
- Upon successfully passing quality control, we will promptly initiate a refund to your original payment method or details given by you when COD option is Chosen.
- For locations where return facilities are unavailable, Customer has to send the product to us. Kindly share the tracking ID with us via email.
There will be no cancellation of orders in any situation
- For Prepaid Orders: The refund will be processed back to the original payment method.
- For Cash on Delivery Orders: Please provide your bank details via the Cancellation or Return Request Form.
Returns: Following receipt of the product and completion of the quality check, please allow up to 2 weeks for the refund.
Partial Order Returns:
Absolutely, you're able to return specific products from your order, provided they meet the eligibility criteria.
Refunds for discounted items will be for the exact amount paid
There is no exchange policy currently.
What makes Aeshvi's jewelry unique?
At Aeshvi, every piece is meticulously handcrafted by skilled artisans, making each creation truly one-of-a-kind. Our commitment to craftsmanship and the use of genuine gemstones set us apart.
How can I be sure of the quality of your gemstones?
We use natural gemstone i.e. and we source our gemstones from trusted suppliers and conduct rigorous quality checks to ensure authenticity and brilliance. Our dedication to quality guarantees a remarkable gemstone experience.
What is your return or exchange policy?
We offer 7 days exchange in case of manufacturing defect, we do not have any return policy,
Refer Shipping Policy for more details Shipping Polciy
What material are the pieces made in?
Our collection is made in 925 Sterling Silver. Each Aeshvi piece comes with an Authenticity card.